Return & Refund

At Crafisto, we provide high-quality digital products that are instantly downloadable and ready for use. Due to the nature of digital products, all sales are final and we generally do not offer refunds once a purchase is completed.

However, we are committed to ensuring a positive customer experience. Please read the following guidelines regarding returns and refunds:

1. Digital Product Nature

• All products are delivered digitally via instant download.
• Once downloaded, the product cannot be returned.
• We are unable to provide refunds for accidental purchases or change of mind.

2. Technical Issues

If you experience any issues with downloading or accessing a product, please contact us immediately at support@crafisto.com.
We will work with you to resolve technical problems, including providing a replacement file if necessary.

3. Defective or Incorrect Files

• If a product is defective, corrupted, or significantly not as described, we will provide a replacement or correct version.
• To request assistance, contact us within 7 days of purchase via our Contact Page with details of the issue.

4. Exceptions

Refunds may be considered at the discretion of Crafisto in exceptional circumstances, such as:

• Duplicate purchases
• Payment errors

All refund requests must be submitted via support@crafisto.com with a valid order reference.

5. Contact Information

For questions or support regarding your order, please contact:
Email: support@crafisto.com
Contact Page: https://crafisto.com/contact-us/
Response Time: Within 48 hours

Summary:
All sales are final due to the nature of digital products. Crafisto is committed to assisting customers with technical issues or defective files to ensure satisfaction.